Terms and Conditions

The diagnostic services of the MVZ for Diagnostics, Prevention, Oncology and Gastroenterology Tübingen GmbH (“the Center”) include the sequencing of human DNA and RNA and the preparation of medical reports based on the results. Sequencing is performed using state-of-the-art technologies, including both Sanger sequencing and high-throughput sequencing. The Center carries out sequencing of specific DNA sections, genes, exomes, transcriptomes, or complete genomes, as well as the evaluation and interpretation of results.

These General Terms and Conditions exclusively apply and form an integral part of the contract. Deviating terms and conditions of the customer do not become part of the contract unless the Center has expressly agreed to them in writing.

The scope of services and deliveries is determined by the order placed and accepted by the Center. Any prior offer or cost estimate made by the Center is non-binding; a contract only comes into effect through written confirmation of the order or the delivery itself.

The prices for services and deliveries are determined by the accepted order. Prior offers or cost estimates are non-binding, and a contract is only formed upon confirmation or delivery.

Invoices must be paid immediately upon receipt. The customer will be in default no later than 30 days after the due date.

In case of late payment or partial payments, the Center reserves the right to charge interest on overdue payments—8% above the base interest rate for business customers and 5% for consumers.

The Center will make every effort to promptly complete each order. Completion times are non-binding unless explicitly confirmed in writing. Partial deliveries are allowed and may be invoiced separately.

Delays due to force majeure, operational disruptions, or other circumstances beyond the Center’s control release it from its obligation to perform for the duration of the disruption. Claims for damages in such cases are excluded.

If the report or service is delayed, the customer must grant the Center a reasonable grace period before withdrawing from the contract for unperformed services attributable to the Center.

The Center strives to perform services to the best of its ability and in accordance with current scientific and technical standards.

Warranty is limited to the subject of the order, scientific diligence, and adherence to recognized technical standards.

Obvious defects must be reported in writing within two months of receiving the report. The Center will rectify such defects within a reasonable period or re-perform the service. Further claims for damages due to non-performance are excluded. If rectification fails, the customer may reduce the payment or withdraw from the contract. If a repeat examination confirms the Center’s original findings, the customer bears the cost.

Claims for defects are excluded if the customer provided unsuitable samples.

In customer projects, the Center is only liable for proper execution of examinations but not for the success or achievement of project goals.

The same provisions from section 6 apply: the Center is liable only for services provided, not for the achievement of desired outcomes. Claims due to unsuitable samples are excluded.

Confidential information includes any data shared by the customer marked as confidential or obviously confidential in nature (e.g., patient data). The Center will protect such information and only use it within the scope of the contract. The Center ensures that access is limited to personnel and service providers obligated to confidentiality.

The Center recommends anonymizing or pseudonymizing findings and treatment data to prevent identification of individuals.

The place of performance for deliveries and payments is the Center’s office in Tübingen. Jurisdiction for disputes arising directly or indirectly from the contract lies in Tübingen. German law applies.

Side agreements, amendments, and additions must be in writing.

Invalidity of individual provisions does not affect the validity of the remaining terms. Invalid provisions are to be replaced by provisions that best reflect the intended purpose.